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January 31, 2008

LOTD: 1/31/08

  • Sometimes, an organization trying really hard to make its way into social media sites tries a little too hard, and gets caught. Good job, Andy Baio! (TB)
  • Funny how the world works, huh? Did you notice that Amazon purchased Audible? (TB)
  • MarsEdit continues its coup to get bloggers using it with a slew of new features in version 2.1, including the "Save As Draft" on the server feature for Movable Type. Awesome. (TB)
  • iTunes has surpassed RealPlayer in unique users, a report iLounge is citing from Nielsen Online. Well, I most certainly hope so. (TB)

January 30, 2008

Book Review: Join the Conversation

I really hope you haven’t come here looking for an impartial, objective review of Joseph Jaffe’s latest scre... um... manife... um... tira... book “Join the Conversation.” If you have I hate to break it to you but you’re going to be more than a little disappointed. I’m a fan of Jaffe’s blog, of the client programs he’s put together and his previous book, Life After the 30-Second Spot.

Join the Conversation picks up more or less right where LA30SS left off, with a loud and clear call for marketing professionals to leave the past behind them and begin thinking differently in order to adapt to a world where traditional tactics don’t have the same impact they once did. In the previous book that call was focused on moving beyond the existing commercial formats and doing more to reach people in a targeted manner with messages that were relevant for them at a time that was convenient for them. Instead of “here’s when we’re speaking and all of you better pay attention now because I’m only going to say this 68 more times” he wanted marketers to go out with messaging that said “I know you’re busy but it seems like now might be a good time for us to chat because I think you’re going to like this.”

In JtC, though, Jaffe takes it to the next level and pushes marketing professionals to actually get down in the muck – he often uses the “ivory tower” as the marketer’s preferred environment – and talk with the customers. That requires a drastic shift in thinking because customers, both current and potential, are usually treated as idiots to be talked TO and certainly not WITH.

But, and this shouldn’t be a shocking point of view to readers here or most other places, engaging in meaningful discussions with members of the buying public has the upside of showing what’s working and what’s not, even if what they have to say deviates from the key messages the corporate team decided on.

It doesn’t even have to be direct dialogue that occurs, as Jaffe points out. Sometimes it’s as simple as sponsoring a platform people are already using to connect with other like-minded individuals. Sometimes it’s soliciting feedback, even if it’s anonymous in nature. His point, and it’s a good one, is that it’s time to listen more and talk less because people have a voice (through blogs, social networks, podcasts or other tools) and the means to amplify that voice (RSS feeds, friends updates, search results) so knowing what’s being said is more important than ever before

In addition to being filled with plenty of instances and case studies that help to flesh out and prove his point, Jaffe’s very writing style should not be overlooked. It’s very conversational and natural, very much like he wrote this in the same manner he speaks. In fact, as with LA30SS, the enjoyment of the book (I laughed more times than I’ll admit here) is increased if you’ve met him or listen to his Jaffe Juice (nee Across the Sound) podcast. If you haven’t I highly recommend doing so.

Join the Conversation is a natural for anyone working in this industry or field and is recommended without reservation.

January 24, 2008

LOTD: 1/24/08 - Expanded Edition

I built up quite a collection of stories I wanted to pass on. I don't have time to write longer thoughts about each one but also didn't want to dismiss too many of them with just a one-liner. So I present to you an incredibly awkward collection of stories from the last week or so.

BusinessWeek has a story about how advertising has, and continues to, become over-shadowed by conversations between brands and their customers. It's nothing you won't read on any of a dozen new media marketing blogs, but it is interesting to note that this concept has now made it from those blogs and into BusinessWeek. That's both a good thing, since it might get some people thinking, and a bad thing, since it will likely get other people thinking.

Rex Hammock and introduced my new favorite buzzword: Mediacasting. Rex is using that term as a catch-all for the concept, which is familiar to most in this field, that it's message dissemination and not page views that matter the most.

Much like beer, tech gadgets are no longer something you buy but something you rent. At least that's the premise being floated by Saul Hansell at the New York Times. He points out that gadgets have a much shorter life span before they're obsolete, either truly or simply in the eyes of the beholder. Not only that, but so many gadgets require the purchase of some additional service plan that it's hard to assign any real value to that hardware you're holding when without that accompanying service plan it's more or less useless.

Weight Watchers has tapped a popular video blogger to produce entries that will appear on the WW MySpace page chronicling her weight loss. This is sort of the extreme definition of "enlisting bloggers" as a media strategy since it tasks the creator with producing content specifically for use in a promotional campaign. That takes the creator outside their community to a great extent and, I feel, means the loss of a great deal of credibility. There are better, less disruptive ways to get this done.

The New York Times seems to be covering the expansion of democratized publishing lately, at least in the handful of cases documented by Read/Write Web. More than that, the NYT appears to be covering things like bloggers who cover war zones and Twitter as campaign tool in a fair way. It's much better than others, and there are plenty, who write about platforms and services in a dismissive manner, setting a nose-in-the-air tone that then rubs off on the reader.

I agree with Peter at Silicon Alley Insider that Wal-Mart's dropping of thousands of magazines from their shelves is a disaster. The store made the move to free up space and drop titles that weren't selling anyway, so a number of big-name prestige pubs that may not be attractive to Wal-Mart's customer base took major hits.

Not sure if I'm putting the cart before the horse here, but those low sales figures also likely have something to do with a number of those pubs fleshing out their online offerings in the last few months or years. People are reading online instead of making impulse purchases in stores.

And he's right that if Wal-Mart decides to flex these same muscles with the movie or music industry, those two sectors are in even more trouble than they are currently. They better figure out a sustainable online strategy quick before they find themselves with only a foot and a half of shelf space at the retailer.

If you feel like you're living in the Groundhog Day universe when someone says this may finally be the year podcast advertising starts to see some big dollars, I'm right there with you. Despite that comes this story about how audiences of decent size are finally making podcasts a viable advertising platform. Even though the writer of the AdAge article includes a passing reference to Long Tail content, the majority of the focus of the story - and of advertisers, I suspect - continues to be shows produces by ESPN and other major media outlets.

Sites offering online reviews of travel destinations and restaurants by actual customers are getting more competitive as they expand. The sites are also becoming more and more popular for the same reason word-of-mouth trumps advertising in swaying someone's opinion, because we assign a higher level of trust to someone we can identify with than in a glossy ad that probably isn't representative of the experience. The travel and tourism review industry is also facing the same problem movie reviewers are - obsolescence in the face of consumer reviews.

I'm hard pressed not to think of the "frog in a pan" analogy when I hear that by offering video games for free but charging small amounts for add-ons and enhancements Electronic Arts actually made more money than it did previously. The company tried that in South Korea and will soon do likewise in the U.S. with the release of Battlefield Heroes. Ads placed in the game will also contribute to the revenue stream.

In talking to my six year old, who loves to play Webkinz on the computer, the other day I realized I was probably in Junior High before I had my first computer, a Tandy my parents bought at Radio Shack. I tried to explain to him how computers have evolved over the years into the MacBook Pro I now use but he honestly was looking at me like I was nuts. I bring this up because of the PBS documentary "Growing Up Online" that aired the other night. Watching how both my boys grow up in a world that has never been without not only computers but notebook computers will be one of the more interesting facets of being a parent it seems to me.

I think this gets to the heart of the problem with online video ads: Most of them are not created specifically for the web. Instead they're usually slightly edited or not changed at all spots that first ran on TV. That's why ad shops that specialize - or at least offer - services that offer to build new creative for online deployment will have, in the long term, a distinct advantage. They at least recognize online is a new platform that has its own strengths and weaknesses and that using the same 30-second spot you created for TV is just adding to the clutter.

And if you're curious about what the broadcast networks are doing online, both in terms of programming options and advertising solutions, this research study at MediaPost couldn't be more up your alley.

Ian Schafer thinks that big business should have figured out social networks by now, a feeling he's expressing in reaction to a study showing pretty much the opposite. I think he's right in saying that senior management reporting they're as hip as their customers while junior staffers say just the opposite means someone's not being completely honest. You can also read an interview Silicon Alley Insider did with Schafer here.

Head for the hills - it seems like retailers and other marketers are finally waking up to the fact that getting linked to by bloggers can be good for business.

Michael Arrington is reacting poorly to a notion proffered at Davos that government intervention is either needed or desired should "real" journalistic outlets start failing. I couldn't agree more - this needs to be nipped in the bud whenever anyone suggests it as an alternative. Not only does it go against the notion of the free market where everyone needs to compete, the last thing this country needs is the government - be it this administration or any other - having any sort of control over news outlets.

Just as they appeared to be dead in the wake of the Sun-Times Media Group pulling the plug, three suburban newspapers were saved by another area publisher. The papers had been axed by the Sun Times as part of an overall cost-cutting plan (that included notifying employees they were laid off via phone call) and their operations will be largely folded into Wednesday Journal's other papers.

Digg has once again honked off its most passionate users, changing their algorithm without notification so that it now takes a lot more diggs to get a story on the front page. That change is also making it harder for those users to bury a story. The problem is that the power wielded by those users is now harder to fully bring to bear. When you have people who are used to being directly influential in a community and then you build barriers between them and their access to that power it can be tremendously upsetting. Worse for Digg is the idea that these people will migrate to another site that more closely resembles what they used to love.

Rex Sorgatz points to the launch of EveryBlock.com, a new site that seeks to be a one-stop-shop for what's happening in neighborhoods. At launch there's just Chicago, New York and San Francisco on the site but this could be huge. Surfing around I was really impressed with how it collects assets from elsewhere on the web into location-specific listings for just about anything.

A lot of headlines screamed that the New York Times had invested in Automattic, the company behind the popular WordPress blogging software, but the reality is that NYT Co. was just one of many investors that kicked in a collective $29.5 million. The investment made a lot of business sense since, as the story says, About.com, which is owned by the Times Co., uses WordPress, as do the blogs published off of NYTimes.com. The Times seems to have blog content aggregation in mind, bringing in posts from around the web to be displayed alongside relevant stories, which could prove to be a huge boost for the paper.

Speaking of which, Editor & Publisher has a long list of things newspapers need to do online if they'd like to, you know, survive.

January 18, 2008

LOTD: 1/18/08

  • Yes, we've all heard about the order by the toy companies who own Scrabble to take down the Facebook application Scrabulous. While I remarked to Tom that it has the unfortunate side effect of pretty much killing any social networking moves Hasbro and Mattel might hope to make in the next five years or so, Shel Holtz has an insightful post on how, from a copyright protection point of view, they couldn't really let this one go. (CT)
  • Shorter Jeremiah Owyang: "Hey everyone. Did you notice there's a forest amongst all these trees?" (CT)
  • Shorter Jeremy Pepper: "Hey - You all with the outrage! Did any of you actually read the articles your commenting on or did you just scan the headline and give into the faux outrage?" (Note: No, that's not a typo. Jeremy actually posted something. Our long national nightmare - caused by his absence - is finally over.) (CT)
  • Brian Chappell is trying to build a comprehensive list of all the marketing professionals on Twitter. He started out with 75+ and encouraged those he missed to drop a comment so go make sure you're on the list and grab a bunch of new people to follow if you're so inclined. (CT)
  • If you use WordPress like I do (on my personal sites) you'll probably want to subscribe to the new WordPress Publisher Blog, which promises to provide tips and hints and point to functionality and tools you might not be aware of. (CT)
  • My list of books to buy just got a little bigger with the addition of Indexed, a book collecting some of the best hand-drawn diagrams from the blog of the same name. (CT)

More change afoot in the media world

Wanted to follow up my previous post on the evolution of the media landscape with another batch of stories in that same vein.

First, the Chicago Tribune has added 13 new communities to its TribLocal site, which lets people in those communities post news, photos and events. The only thing I think they can be doing better in this venture would be to let the people add communities at will, extending the reach of the site indefinitely instead of putting themselves in the position of allowing areas to be involved.

Second, John Frost at the Disney Blog says that the crew from the Orlando Sentinel live-Twittered the opening of a new attraction at Universal Studios Orlando. This might not bring down Twitter like all the live coverage of MacWorld did, but it is great to see a mainstream pub embracing insta-micro-publishing like this.

Next is a piece from Marc Glaser on how mainstream media outlets are slowly beginning to embrace their place in the conversation and allowing for more reader participation on their sites. The internal debate, he notes, is now not about whether things like comments should be allowed, but to what extent they need to be moderated. I stick to my contention that moderation is not an absolute evil as long as the policies regarding said moderation are clearly spelled out for everyone to see.

Lastly, the magazine industry has gotten some advice to start thinking of itself as a multi-platform content provider and not view the Internet simply as a way to bring in print subscriptions.

January 16, 2008

LOTD: 1/16/08

  • Say what you will about Gizmodo's "prank" at CES, creating an ad for a manilla case for the new Macbook Air is pretty darn funny. (CT)
  • This year's Super Bowl advertisers are not building on last year's increase in the number of consumer-generated spots. Only one or two are doing anything in this area, whereas last year's game was packed with spots that came in via contests and other programs. (CT)
  • If you're interested in participating in the sequel to the blogger-generated Age of Conversation book, Greg Verdino has the details on how you can get your contribution in. (CT)
  • Joseph Jaffe is in full deadly sarcasm mode in congratulating a random Facebook user for becoming the face of Blockbuster's ad shown to him on the site. (CT)
  • To the surprise of only those handful that didn't catch the rumors circulating last month, Robert Scoble has left PodTech for Fast Company, where he will help build out FastCompany.tv. (CT)
  • And in what has to be one of the more debatable uses of social media to improve society, we find Chickipedia (it's in Beta!), which promises to do for women what Digg does for your blog posts. Except in a slightly more misogynistic manner. [via Thrillist] (TB)

January 15, 2008

Journalism 2.somethingoranothernow

Last week a report was released showing the extent to which reporters and traditional journalists felt their field was being impacted by bloggers, citizen journalists and other new media creators.

According to the survey that formed the report, 74 percent of journalists say new media outlets have "very" or "somewhat" effect on the speed of the reporting they do. So we can conclude from that, it seems, that journalists are feeling the eyeballs being trained on them and are speeding up their processes in order to make sure they get the story first.

But only 43 percent (and I say "only" lightly since that's a pretty good-sized chunk of respondents) say that new media has had similar levels of impact on the quality of news coverage. 56 percent say little to no impact on quality has been felt.

The story ends with the author of the study saying journalists are at the very least turning to blogs for context and new ideas or angles for their own coverage, a topic I opined on before, bemoaning the fact that while they may get ideas and information on blogs, they rarely link out to or otherwise credit the bloggers.

Whatever impact journalists might feel blogs and new media in general is having, the tea leaves are aligning in such a way that it's impossible to not see the tidal wave rolling around the bend.

(Mixed metaphor skillz: I haz dem)

Consider that political blogger James Pindell is leaving the Boston Globe for ThePoliticker, a new national network of such blogs. At the site a series of state-specific blogs will be brought together to form national coverage of the political arena.

Or that The New York Times of all papers is now openly soliciting for user-submitted photos of polling places during the primaries.

Or that magazine publishers are increasing the number of online features like social networking, games, and videos they roll out each year that not only make the sites more sticky but also allow for some creation of content by the visitor.

Or that this election cycle is featuring an incredible amount of new-media/old-media partnerships as each outlet looks to tap the other's audience.

In an interview with New York Times "Bits" blogger Saul Hansell, he makes the case that blogging is not so very different from traditional journalism, at least not in the tools themselves. It's the person wielding the tools and how they're used that make some blogs - or even individual posts on a blog - what they are. Hansell acknowledges that the journalism world has changed to some extent because of the ubiquity of online publishing tools but that the worth of the outlet is determined more by the content than it is by the platform that content is published through.

Former Newsweek CEO Rick Smith, on the other hand, isn't thrilled with how so many people with such easy access to publishing tools has devalued the news his magazine and others traffic in. Smith says that so much of the media people are now consuming is made up of opinion and not facts that the reporting is losing importance to readers - and the advertisers who want to be attached to breaking news.

I find more agreement with Hansell's comments then I do with anything else. It's always the content and the intent of the writer that trumps everything else. If someone puts out good stuff - be it audio, video or text - it will gain an audience and be taken seriously. If the content they're producing is found to provide better context, be more relevant or in some other way more deeply and meaningfully connect with the audience then it will win the battle for eyeballs.

Instead of complaining over the injustice of consumer-generated content taking readers away from the reporting an established outlet does, it would be better for those editors to look at what they might not be providing to the audience and seek to address that shortcoming. Change. Adapt. Improve.

But still let your readers and other experts participate in the conversation. Allow comments on story and look to see who's linking to you. Despite all the resources a newspaper or magazine might have (at least those resources that have survived the most recent round of budget cuts) there's still going to be someone out there with a different take on any given story. They might live in the neighborhood you're covering and know what their Alderman has just said on an issue. They might work in the industry and know that X was a direct result of W.

Traditional media no longer exists in a vacuum. They have to compete harder than ever for readers and advertisers. But there's too much "Well we're better" being proclaimed and not enough "Well we're better" being practiced. The determination of your quality - whether it be media, consumer-packaged goods or anything else - comes from the number of people who shell out their money for what it is you're producing.

(Afterward: I had this all written when I saw this pop-up - "How to get a job in journalism." Lots of good stuff in there for the aspirational.)

January 09, 2008

Remaining relevant in seven easy steps

"Relevancy" is a word that's thrown around a lot these days. Ads online are "contextually relevant" to the content they appear next to. Brands strive to remain relevant to customers who have many (a plethora?) of choices in whatever category that brand operates in.

Relevance to the mind of the consumer is, like trust, something that needs to be earned. And like trust it needs to be earned time and time again, at every touchpoint through which the brand interacts with its audience.

All of that is especially true when we're talking about media choices. Established players need to work harder than ever to remain relevant to an audience that sees more of what they're looking for in blogs and other outlets created by people who they feel a connection to.

So what is a media company to do?

  1. Start your own blog: Seems like every media outlet is going bloggy. Inc. just launched four new ones to add to their existing roster of blogs that cover a variety of business niches. The Chicago Tribune, like other papers, has a ton that roughly replicate parts of the paper. Creating journalist-produced blogs is great since it can add depth and personality to news coverage. But it's also important for these writers to join the larger community writing about their beat (whatever it is there will be one). That's the kind of practice that brings about more readership, more engagement and ultimately leads to trust and relevance. Blogs do not exist in a vacuum and so their writers need to be commenting elsewhere, linking out generously and otherwise acting like a part of a village.
  2. Pay attention to what others are doing: Entertainment news brands like Entertainment Tonight have found themselves flanked online by TMZ and others and are only now looking for ways to catch up. I'm sorry to say but it's probably too late. The online audience is now turning to sites like TMZ and others for their celebrity gossip and not ET. Established players have a finite window of opportunity to mimic developments by upstarts before the audience decides those established brands apparently aren't interested in servicing this particular need and move their attention elsewhere. They've essentially broken the trust and it's harder to earn BACK then it is to earn in the first place.
  3. Recognize that online is its own entity: If you're looking at your website simply as a way to gain print subscribers (or TV viewers or anything else) then the online strategy you have is probably not going to work out. There's no halfway here. If you're faking it and don't seem to be fully committed to being an online outlet the audience will be able to sense that a mile away. That sort of thinking also likely means you're not interested in playing in the larger sandbox, resulting in no one sending traffic your way, no one interacting on the site (what's the point?) and just getting little to no traction in general. The web needs to be more than simply a means to an end, it needs to be the end itself.
  4. Don't mess with the trust of others: Whether you're CBS looking to utilize Digg to expand online content, a newspaper who adds Sphere links to stories or anyone else, don't mess with the success of an existing brand in order to bend it to your control. If you're really interested in harnessing the power of something the audience is using and trusting then the best approach to meshing it into your business is to do so in a hands-off manner. Don't try to game the system, don't try to utilize control over how its used and don't - and this is the most important part - honk off the existing user base. That's a good way to make sure that powerful tool you're integrating loses almost all its power, defeating the purpose of the purchase or partnership.
  5. Go where people already are: You can hope and pray and strategize all you want, but the simple truth is that the Internet is now simply too big for one outlet to try and become the sole outlet for whatever content it might be we're talking about. That's why networks are sending their shows to Fancast, Joost, Hulu, Veoh and a multitude of other sites. The old network model simply doesn't hold water any longer and so, if you want to reach eyeballs, you need to go where those eyeballs are. Everyone has their own favorite online video site so there's little to be gained by signing "exclusive" deals or deciding your homepage MUST be where video is viewed.
  6. Make it easy for people to take it with them: The distribution of content is not restricted to officially partnered with sites. Make it easy for people to grab video widgets, graphics or any other materials they want so they can put it on their own blogs, Facebook pages or any other site they wish. They've just increased the reach of your content and you didn't have to sit in 50 hours of meetings with lawyers to make it happen. They're site is better and your stuff reaches more eyeballs. Isn't that the very definition of a win/win?
  7. Let people play: We live in a creative society online. People are either creating their own stuff or mashing up existing works and you know what? That's really OK. Seriously, settle down and realize that someone likes your TV show clip, movie trailer (natch) or other video enough to mess around with it a bit. Even if they're poking fun at it a little bit, that's simply because they're trying to add a bit of humanity to content they considered too self-important or stuffy to be relevant to them. They've adjusted the content and adjusted the relevance. That's a good thing - you should be thanking them for that, not filing C&Ds.

January 04, 2008

CES and email

Based on how I'm seeing my online friends who work in and cover the tech space react, it looks like public relations folks are hitting them up left and right about anything and everything in advance of CES next week.

  • Eliot has taken a novel approach in CES coverage, posting his Gmail bucket for this stuff on Flickr
  • Andru Edwards is wondering what the heck is up with his email box.
  • Jeremy Pepper, who's not going to CES, is asking people to not use last year's list.

I know we all want to do a great job for our clients at events like this, but working off canned lists these days isn't exactly the smartest move, no?

Even more prestigious company at Brandweek

Add Shel Holtz to the list of bloggers writing industry opinion pieces for Brandweek. His first contribution is on using social media as a customer relations contact system and is, unsurprisingly, well worth reading.

Where was this when we were writing an ad blog?

Nielsen has launched a blog devoted to discussions of advertising in and around the Super Bowl. The Road to the Big Game blog is reported to be one of a handful launched by the measurement firm around major events, with another one coming soon that will be devoted to the Academy Awards broadcast.

The MediaPost story says the blog is supposed to be an outlet for more informal communications from the Nielsen team, allowing them to sort of think out loud and the posts to date more or less prove that out. It's also a great example of a corporate blog that really embraces multimedia, with lots of YouTube videos and pictures, as well as linking out to other resources, with lots of pointers to Wikipedia pages and such.

Makes much more sense to START a blog about advertising just before the Super Bowl than to SHUT ONE DOWN just before the game, doesn't it?

January 03, 2008

LOTD: 1/3/08

  • Keith O'Brien (who's having an identity crisis of sorts on Twitter) points out that CBS, in saying they are shutting down their Public Eye ombudsblog because of the lack of a business model, is kind of missing the point. (CT)
  • Kara Swisher is going all digital, eschewing print entirely. (CT)
  • Joe Jaffe is using the same "Use new marketing to prove new marketing" concept for Join the Conversation that he did for Life After the 30-Second Spot. Go check out how you can participate. (CT)
  • If you got some cash for Christmas and are looking to spend it, The Weather Channel can be yours for about $5 billion. Or, if you're looking for more of a bargain, Plaxo will set you back just $100 million. (CT)

January 02, 2008

Brandweek taps the blogosphere for opinions and perspective

A few months ago I got an email from an editor at Brandweek asking if I would be interested in contributing an occasional op-ed to the magazine's Website. Always being interested in finding new and interesting outlets for my thoughts and seeing Brandweek as the opportunity to reach a large new audience, I jumped at the offer and have since contributed nine or so columns.

But I was not alone in getting this offer. Brandweek was, unbeknownst to me at the time, building up its roster of blogger contributors. If you hit the site, you'll see a number of items headlined "Blogger X talks about..." and such.

Here's the list of contributors to date, with more said to be coming soon:

In addition to being bloggers, it should be noted that these people are also doers. They're agency practitioners, they're industry analysts. In short, these people are out there on the front lines of the social media marketing world, a perspective that greatly increases what they're contributing.

But just the fact that Brandweek has decided to open up the gates to people who are knowledgeable and passionate about topics, passion they normally express on their personal sites, is a story in and of itself. By tapping bloggers who are also industry professionals as contributors, Brandweek has in its own way embraced the power of social media. Opinions and industry insights are not the sole domain of mainstream publications. And by offering some fresh voices to Brandweek readers, the magazine has made itself more valuable to those readers and garnered some goodwill in new media circles at the same time.

1/15 Update: I fixed the link to Maria Popova's blog. Maria also pinged me with the following thoughts that she apparently tried to leave as a comment. I agree with what she has to say for the most part, there is room for improvement. But any start is a good one and I'm hopeful Brandweek - and anyone who engages in such outreach - will evolve their approach as time goes by and lessons are learned. Anyway, here are Maria's comments:

First of all, right on about Brandweek's effort to finally embrace social media and move away from old-school "suits" marketing. Secondly, there's a "but": if they're going to tap social media, they have to adhere to the implicit rules of the game. There's nothing "social" about their blogger posts, they're so user-unfriendly you have to go out of your way to see, say, what else this blogger wrote. Even the basics, like "love-links" and such, are either messed up or entirely missing.