Advice for Netflix
Hey Netflix, you should apparently check out this advice being thrown your way by Ronald Patiro, who's offering up some tips on how the site's navigation works, and how some people may actually be using it.
Note to non-UI designers - not everyone tests things the way you'd think they would. Go figure.
For the rest of you, this just falls into that batch of content that's really great for you to keep an eye out to look for, just in case. While it's in no way, shape or form a "crisis," it's the type of thing that gets a company Kudos when a) the writer sees that the company had visited the blog and read it, and b) someone sends a quick note of thanks for the advice, or adds a followup question or two. This doesn't mean that you have to respond to EVERYTHING, but in the age of I'm-not-calling-customer-service-but-I'm-going-to-blog-it, it's never a bad thing to be paying attention.
